Refund and Returns Policy

Refund & Returns Policy

At Harris Gauges Limited, we aim to ensure customer satisfaction while maintaining fair and transparent return conditions.

Returns

• Returns are accepted only with prior approval.
• Goods must be returned within 10 days of purchase.
• Items must be in original condition and packaging.

Incorrect Orders

• Unopened goods: subject charge of upto 35% handling charge.
• Opened goods: subject charge of upto 75% handling charge and inspection.
• Goods must be undamaged and suitable for resale.

Non-Returnable Items

• Used, damaged, or engraved products.
• Special-order or customised items.

Faulty Goods

• Faulty items must be reported within a reasonable time.
• We will repair, replace, or refund at our discretion in accordance with UK law.

Repairs & Calibration

• Assessment charges may apply (up to £50).
• Calibration services:
  • 24-hour service: list price +100%
  • 5-day service: list price +50%
  • Standard service (2–4 weeks): standard pricing

Refunds

• Approved refunds will be processed using the original payment method.
• Processing times may vary depending on payment provider.

This policy does not affect your statutory rights under the Consumer Rights Act 2015.